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Large Business

For large businesses, Epsolon can supplement internal IT staffs by providing world-class experience in key technologies.
Epsolon’s consultants are seasoned, certified industry veterans with extensive experience working with enterprise IT systems. Epsolon's experts can interact efficiently with remote IT organizations and can act as a seamless extension of headquarters IT management. Years of experience supporting various technology has allowed Epsolon to develop a unique capability for supporting branch offices that require IT service with the responsiveness associated with small companies but which includes effective communications, thorough documentation and compliance with corporate IT standards.
Epsolon offer companies of any size an economical way to achieve a secure, fault-tolerance environment for mission-critical systems. Epsolon’s Services provide expert on-site and remote support for businesses. Epsolon offers certified expertise in designing, deploying and troubleshooting complex Active installations and can address common issues. Epsolon’s specialists have performed hundreds of successful projects. Epsolon’s experts have helped some of the largest corporations with architecture, deployment, and troubleshooting projects. Epsolon regularly handles issues of environments with thousands of users and dozens of servers and applications. Epsolon's consulting services offer enterprises and developers help with configuring and supporting systems that coexist with various technologies. Epsolon offers your business access to experts, professionals and specialists.
For enterprise IT projects, Epsolon uses a phased approach based on defined milestones in order to meet budgetary, scheduling and goals while minimizing business disruption. Epsolon's methodology includes requirements definition, design and architecture proposals, pilots, design tuning, and expert implementation. All phases are documented to provide a detailed description of technical services delivered and to assist in ongoing system maintenance.
Epsolon offers expertise in the core system software and office productivity applications used by most large businesses. Epsolon can provide help with an increasingly complex array of infrastructure technologies. Epsolon’s staff of consultants average more than ten years of industry experience performing a variety of technical projects for a broad range of clients. This extensive industry experience is refined by the company-wide best practices training that Epsolon instills in its consulting staff. This means you get not just expert technical skills, but a consultant with proven methods for applying those skills to solving real business problems successfully and in a repeatable fashion.
Epsolon charges a competitive hourly rate for services. Clients are not forced to commit to retainers that may result in paying for services that are never delivered. Epsolon adds no surcharge for after-hours or emergency service, and does not charge for travel time except for emergency support where on-site time is less than 4 hours. Epsolon has developed a sophisticated service reporting system that records and archives detailed documentation for all delivered services. Every service provided by Epsolon is accompanied by comprehensive documentation. Every Epsolon staff member has full access to the service reports generated by every staff member to every client. The discipline of documenting and storing service records results in more effective service and allows service to grow increasingly efficient over time. Epsolon is committed to knowledge transfer from Epsolon's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Epsolon can focus on providing high-value services by helping clients resolve complex problems and facilitating the adoption of leading-edge technologies. Epsolon can also help clients hire internal support staff to find a sensible balance for co-sourcing IT service. To suit the needs and budgets of mid-size businesses, Epsolon offers a variety of options for delivering support, troubleshooting and consulting services.