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Medium Business

Businesses with 50 to 250 network users have traditionally been an underserved segment of the IT outsourcing market. The cost structures and service delivery models of large third-party support organizations make them too expensive for most mid-size businesses, which typically have small IT budgets to support IT networks whose complexity and sophistication are comparable to the information systems of larger enterprises. Epsolon's service delivery model, which takes full advantage, dramatically reducing IT support costs while offering enterprise-level service from certified, world-class experts in a broad range of technologies.
Epsolon's services allow your business to find the right balance between in-house and outside support by leveraging the capability of your in-house IT staff with the in-depth expertise of Epsolon’s engineers. By delivering effective support when you need it, providing specialists for critical applications, minimizing travel costs through remote support, offering unique services Epsolon gives you an affordable way to maximize your business value.
Companies with 50 to 250 network clients often have sophisticated, enterprise-class IT infrastructures, but rarely have internal IT staffs with the depth and breadth of technical expertise to provide all the IT support that complex systems require. Internal resources are often overworked and budgetary realities do not permit hiring additional full-time IT staff. These environments can be subject to higher than average employee turnover, which often leads to situations where replacement support staff must focus on keeping the business running rather than enhancing it. Lacking in knowledge of the history, design, implementation, and architecture of the business, and with little time available between crises, new staff are unlikely to be able to plan and implement effective upgrades or migrate the system to keep up with changing business requirements.
Many mid-size businesses are aggressively moving to outsourced support models for information technology because building up large internal IT staffs seldom pays off with strategic business advantages. Attempting to handle all IT service issues in-house can bog down senior management with the details of IT problems, yielding poor returns for time invested by such top talent. Companies need reliable, feature-rich, scalable, and fault-tolerant IT environments to support their mission critical applications, but they recognize that it makes little business sense to own and build such systems themselves or to manage large internal staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate their internal resources on areas that will bring them the greatest strategic and competitive advantages in the markets they serve. The tough economic times that many companies suffered over the past five years has caused many IT environments to become woefully out of date as a result of IT budgets being slashed in the interest of survival. As economic prosperity has returned to many market segments, the starvation diets forced upon many business networks has created a burden of outdated information systems. This problem becomes apparent when the demand for new applications and customer-centered information solutions can’t be easily adapted to legacy systems. Increasingly, companies are being challenged by new upstart competitors who are not saddled with outdated environments and can quickly introduce state-of-the-art, customer-friendly applications such as web-based eCommerce, vender extranets, customer portals, and integrated supply chain management. Budgets may be available, but often such major initiatives can't be carried out solely with existing resources. Adding to full-time head count seldom makes long-term economic sense for project-specific work, and companies often don’t have the time to bring resources up to speed for business-critical projects. In these circumstances, it can be very cost effective to engaged outsourced resources that can solve problems immediately.
Epsolon offers expertise in the core system software and office productivity applications used by most medium businesses. Epsolon can provide help with an increasingly complex array of infrastructure technologies. Epsolon’s staff of consultants average more than ten years of industry experience performing a variety of technical projects for a broad range of clients. This extensive industry experience is refined by the company-wide best practices training that Epsolon instills in its consulting staff. This means you get not just expert technical skills, but a consultant with proven methods for applying those skills to solving real business problems successfully and in a repeatable fashion.

Epsolon charges a competitive hourly rate for services. Clients are not forced to commit to retainers that may result in paying for services that are never delivered. Epsolon adds no surcharge for after-hours or emergency service, and does not charge for travel time except for emergency support where on-site time is less than 4 hours. Epsolon has developed a sophisticated service reporting system that records and archives detailed documentation for all delivered services. Every service provided by Epsolon is accompanied by comprehensive documentation. Every Epsolon staff member has full access to the service reports generated by every staff member to every client. The discipline of documenting and storing service records results in more effective service and allows service to grow increasingly efficient over time. Epsolon is committed to knowledge transfer from Epsolon's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Epsolon can focus on providing high-value services by helping clients resolve complex problems and facilitating the adoption of leading-edge technologies. Epsolon can also help clients hire internal support staff to find a sensible balance for co-sourcing IT service. To suit the needs and budgets of mid-size businesses, Epsolon offers a variety of options for delivering support, troubleshooting and consulting services.